Privacy Policy
Last updated: November 2025
This Privacy Policy explains how SRS Clean Limited (“we”, “us”, “our”) collects, uses, and protects your personal information when you interact with us, use our website, or purchase our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
Business Name: SRS Clean Limited
Address: 64 Southwark Bridge Road SE1 0AS
Email: orders@srsclean.com
We act as the “data controller” for the personal information we collect.

2. What Personal Data We Collect
We may collect the following information:
Information you provide directly

  • Name
  • Email address
  • Phone number
  • Billing/ delivery address
  • Payment information (processed securely by third-party payment providers)
  • Any other details you provide through forms, emails, or enquiries

Information collected automatically

  • IP address
  • Browser type and device information
  • Cookies and usage data

3. How We Use Your Personal Data
We use your information to:

  • Provide and manage our products/services
  • Process orders and payments
  • Respond to enquiries and customer support requests
  • Send service updates or marketing (only with your consent)
  • Improve our website and services
  • Meet legal or regulatory obligations

4. Legal Basis for Processing
We process your personal data under the following UK GDPR bases:

  • Contract – to provide products/services you request
  • Consent – for marketing communications
  • Legal obligation – for tax, accounting, and compliance requirements
  • Legitimate interests – for business operations and website improvements

5. How We Share Your Information
We may share your information with:

  • Payment processors
  • IT and website service providers
  • Professional advisors (e.g., agents, accountants)

We never sell your personal data.

6. International Transfers
If your data is transferred outside the UK, we ensure adequate safeguards are in place (such as Standard Contractual Clauses).

7. Data Retention
We keep your personal information only as long as necessary for the purposes it was collected, or to meet legal requirements. Typically, financial records are kept for 6 years.

8. Your Data Protection Rights
You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Request data portability

To exercise your rights, contact us at orders@srsclean.com.

9. Cookies
Our website may use cookies to improve functionality and performance. You can manage or disable cookies in your browser settings.

10. Security
We use technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: orders@srsclean.com
Address: 64 Southwark Bridge Road SE1 0AS
If you are not satisfied with our response, you can contact the UK supervisory authority: Information Commissioner’s Office (ICO) – www.ico.org.uk